Shipping & return policy

 

6Scent is a well-reputed online perfume store that gives 100% guarantees returns and exchanges within five working days after receiving the order; if you get the wrong delivery or don’t like our stuff, send it back to us. Remember, the product must be in a marketable condition and not be used.

To return an already unpacked parcel after paying for it, fill out the available return form on our website. Our customer representative team will contact you to resolve the issue by phone within 1-2 business days.

 

After paying for it, to return an already unpacked product, fill out the return form on our website. We will send a courier to you, who will pick up the order and transfer the money spent on the purchase. The exchange is made within 2-3 days if the goods are in stock. At the time of returning your order, fill the form in which required the following information:

 

• Customer full name
• Bank account details
• Beneficiary bank name
• Issue of the product

 

Which parcel can be returnable?

When receiving an order, always carefully inspect the purchase in the presence of our courier. You can constantly evaluate the product visually upon receipt. We always try to meet our clients halfway. You can return an item within three days if one of the following aspects:

 

1. Received goods of inadequate quality;
2. The perfume has no traces of use;
3. The parcel does not correspond
4. The product is precisely the one that our store sold
5. There is a violation of the quantity, assortment, completeness or packaging
6. The parcel is still in its original packaging, which means the customer mind is changed before opening the parcel

 

The procedure for the return of goods

If you receive a parcel that comes in inadequate quality, you open the packaging and find any manufacturing defect. Simply send us an e-mail, with the subject of “Return” and tell us the main issue. In this manner, you need to follow these steps:

 

1) A photo of the product showing the defective item.

2) A photo of the label,

3) Photograph of the perfume parcel package.

 

The packaging must be kept without fail; otherwise, the exchange/return of the goods is impossible. After that, we will contact you to clarify the details. You can return the order with a receipt within the next 3- 5 working days. When delivering goods by courier, check the package contents, appearance, and the absence of external damage in his presence.